Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us via email at sneakersclub135@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without a return request first will not be accepted. Feel free to contact us with any questions regarding returns at sneakersclub135@gmail.com.For damages or issues, please check your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it. Exceptions / Non-returnable items: Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges: The quickest way to ensure you get what you want is to return the item you have, and once the return is received, make a separate purchase for the new item. Cooling-off period of 14 days: You have the right to cancel or return your order within 14 days, for any reason, without justification. As mentioned, your item must be in the same condition you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Refunds: We will notify you once we receive and inspect your return, and let you know if the return is approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at sneakersclub135@gmail.com

Our address is 76 Bialik Street, Ramat Gan

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